Terms and Policies

DELIVERY POLICY

Any orders for deliveries within the Klang Valley must be received at least 24 hours before the time of delivery. All orders received through our online ordering system will be delivered within the specified time. However, due to some problems like incomplete or incorrect details, recipient(s) not being present or other unforeseen circumstances, deliveries can sometimes be late or even not possible.

Orders for weekends or peak seasons such as Valentine’s Day, Mother’s Day, festive celebrations, etc. must be received at least 48 hours earlier.

Outstation orders must be placed at least 48 hours before the time of delivery. Please see our other terms and products for outstation orders. Please call us for international deliveries. Notwithstanding the above, we will undertake special requests for urgent delivery on a case-to-case basis. Please call us at 03-77279850 for such requests before you place an online order.

 

FLOWERS

In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.

For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.

If the floral container shown online is not available, a similar container will be used.

 

PLANTS

For green and blooming plants, similar plants may be substituted of equal or greater value.

For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.

If the plant container shown online is not available, a similar container will be used.

 

SPECIALTY GIFTS

Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

 

RETURNS POLICY

Should there be any problems with our products, we should be notified immediately upon receipt of them. Due to the perishable nature of our products, we reserve the right to refuse returns if we are not informed of your intention to return.

Returns will only be excepted if the products delivered are damaged, incorrect or an error on our part.

We will refund the full amount or replace the product if the above conditions are met.